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This role reports to the Manager of Learning and Development and is primarily responsible for conducting training and development needs analysis, designing and developing digital learning content, and implementing training initiatives that address assessed needs. The role plays a critical part in building future‑ready capabilities within the organization through enterprise‑wide e‑learning development and modern instructional design methodologies.

The Learning and Development Consultant takes the lead in digital content creation, e‑learning development, and the application of adult learning principles.

Position Responsibilities:

• Lead the end‑to‑end project management of learning programs within the team

• Conduct Training Needs Analysis (TNA) using adult learning methodologies and instructional design models (ADDIE, SAM)

• Design and develop e‑learning modules (e.g., Compass), including digital content creation, module updates, and conversion of existing content into digital formats

• Design and develop digital learning content , simulations, quizzes, and interactive assets using Articulate 360 (Storyline, Rise) or equivalent tools

• Conceptualize, prepare, and implement learning program development activities

• Build and maintain strong working relationships with trainers, SMEs, learning champions, and stakeholders across the enterprise

• Evaluate the effectiveness of learning programs , identify improvement opportunities, and recommend actionable solutions

• Perform vendor management related to program development needs

• Facilitate selected Learning & Development courses , as needed

Required Qualifications:

• A Bachelor’s degree or comparable professional experience may be factored into the hiring manager’s evaluation during the selection process

• Strong instructional design background with hands‑on experience in e‑learning creation

• Proven experience using Articulate 360 (Storyline, Rise) or equivalent tools with comparable capabilities (e‑learning modules, simulations, quizzes, digital content)

• Demonstrated ability to design digital learning content from scratch (e.g., scenario‑based, interactive, or enterprise‑wide modules)

• Experience developing training materials for developmental and capability‑building programs (e.g., leadership, niche skills, enterprise programs)

• Strong understanding of adult learning principles , ADDIE, and SAM methodologies

• Ability to manage and execute learning and development programs end‑to‑end

• Strong analytical and problem‑solving skills

• Solid proficiency in the MS Office suite, including Excel (intermediate to advanced formulas and pivot tables) , PowerPoint, Word, Outlook, and Project

• Ability to work effectively in an ambiguous environment and adapt to shifting priorities and timelines

Preferred Qualifications:

• Experience in process improvement and/or project management

• 1–2 years of experience managing and executing learning‑related programs

• Excellent presentation, communication, and facilitation skills

• Agile project management experience

• Ability to proactively respond to evolving learning needs and program requirements

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

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