Job Information
Manulife Business Process Senior Associate in Lapu Lapu City, Philippines
We’re looking for Business Process Senior Associates to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.
Position Responsibilities:
Handle ownership changes requests such as address change, beneficiary change, and name change
Responsible for processing collateral assignment and collateral release
Respond to general titles inquiries
Process transfers of ownership and deceased owner requests
Work on case corrections resulting from errors of previously processed titles changes
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wires, write-offs, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and PAC inquiries
Conduct billing research and histories • Process disbursements transactions such as surrender, withdrawal, loans, maturities, and stale dates
In charge of attending to general disbursements inquiries and provisioning of disbursements quotes and outputs
Handle document review of non-conversion policy change requests
Process basic policy change requests such as age correction, addition of child protection rider, simple dividend option changes, smoker to non-smoker change for juvenile policies, renewals, decrease and deletion of coverage, cost of insurance change, simple quotes, date of birth change (without change in age), and reinstatement that does not require underwriting
Handle medium-complexity policy change requests such as reinstatement requiring underwriting, policy change inquiries, rider addition, addition or increase of coverage, smoker and health style changes for non-juvenile policies, rating reconsiderations, age correction, and dividend option change
Required Qualifications:
Basic proficiency in MS Office applications (Word, Excel, PowerPoint)
Familiarity with web browsers and common business applications
Minimum typing speed of 35 WPM with high accuracy
Ability to compose grammatically correct, clear, and concise written communication
SHS and College Undergraduates (minimum 2 years completed): At least 1 year of relevant back-office experience required (e.g., data entry, document processing, administrative support)
Bachelor's Degree holders are welcome to apply.
Preferred Qualifications:
Above-average organizational or prioritization skills to be able to work in high-volume lanes
Above-average level of attention to details
Above-average problem-solving, analytical, and decision-making skills
Adaptable to change
A strong team player Product Specific Knowledge
In-depth understanding of life insurance and living benefits Process Specific Knowledge
Policy Maintenance related to Titles, Billing Changes, Disbursements, and Policy Changes
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
Modalidades de Trabajo
Híbrido