OneMain Financial Jobs

We are looking for an Assistant Training Manager who will be responsible for leading a group of learning specialists and will be responsible for the quality training delivery of the team they will lead, ensuring that standard training practices are implemented, and Operation’s needs are addressed. Being in a leadership position, the Assistant Training Manager will also manage the learning specialists' performance through performance monitoring, coaching and feedback, and supporting their professional developmental needs. The successful candidate must have exceptional relationship management skills, strong leadership abilities, and the ability to apply the L&D principles and best practices.

People Leader Role: Yes

Key Responsibilities

• Lead a team of learning & development specialists from different locations

• Manage training demands and intake to allocate needed resources

• Guide team members to develop and implement training plans

• Collaborate effectively with global stakeholders and subject matter experts to deliver quality training programs

• Conduct training needs analyses and analyze learning that will lead to meaningful insights

• Investigate learning gaps and recommend action plans to leadership

• Identify potential risks to learning quality and leverage insights to develop mitigations

• Active participation in business projects to ensure learning outcomes are understood for the training audience

• Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues

• Provide team members with monthly performance feedback on service, quality and productivity

• Assess strengths and development needs of team members; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each team member has an active development plan

• Assist team members with complex and escalated cases

Job Requirements:

• Must have at least one year tenure in their current position

• At least 3 years extensive experience in learning and development field

• Proven record of solid performance and being a high performer

• Well-versed in current and evolving adult learning best practices, strategies and methodologies.

• Ability to identify root cause of issues and takes the necessary steps to solve larger problems

• Ability to quantitively define and measure learning outcomes to track the effectiveness of learning deliverables

• Leadership experience and deep understanding of GWAM Retirement Operations are advantage

Decision Authorities:

• Full resource management responsibility

• Decision making for hiring, terminating, training/developing and compensation changes for the team

• Make timely and sound decisions that consider financial integrity and customer satisfaction

• Prioritize work deliverables and align internal resources to meet project timelines

• Review / Approve training requests

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

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