Job Information
Manulife Assistant Manager Quality Assurance in Lapu Lapu City, Philippines
We’re looking for an Assistant Manager-Quality Assurance to join our Quality team at MBPS. In this role, you are responsible for the day-to-day operations of the Quality Assurance team according to the scope of work and service level requirements. Duties include hiring, managing performance and developing strategic approaches to act on any identified needs. Aside from providing support, motivation, coaching and development to direct reports, this role also evaluates and implements company policies and procedures.
Key Responsibilities:
Manage the team’s day-to-day operation to ensure that QA SLA’s are met
Manage capacity and resource plans
Review team and individual performances and create development and corrective action plans
Review, collect, and summarize business reports
Maintains a strong working relationship with BU stakeholders
Ensure audit CAP requirements are met
Qualifications:
High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply
Experience: At least one to two years of relevant experience
Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Minimum Skills to Hire/Must Haves:
Must have at least one year tenure in their current position
Have proven record of solid job performance
Should not have any attendance issues or disciplinary action in the past 12 months
Must meet job expectations and pass all performance metrics in their current unit
Have shown commitment to continuous learning - completion of any skills development training (Presentation skills, Business Writing, etc)
Have demonstrated high interest and passion for quality assurance improvement in current / previous teams
Nice to have: significant work experience in the area of Policy Admin Services Quality Assurance and/or supervisory experience
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido