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Staffing Service USA Human Resource Employee Relations Specialist - Lancaster, PA in Lancaster, Pennsylvania

The Employee Relations Specialist supports a positive and compliant workplace by managing employee relations matters, investigations, and HR processes. This role works closely with HR leadership to address employee concerns, ensure policy compliance, and promote a culture of accountability, respect, and consistency.

Highlights of the Employee Relations Specialist Role:

  • High-impact HR role focused on employee relations, investigations, and compliance

  • Opportunity to handle complex workplace matters and influence company culture

  • Strong partnership with HR leadership and cross-functional teams

  • Diverse responsibilities across employee lifecycle, benefits, and HR operations

  • Stable, growth-oriented organization with opportunity to expand HR expertise

Key Responsibilities for the Employee Relations Specialist include:

Employee Relations

  • Serve as primary contact for employee relations concerns, ensuring professionalism and confidentiality

  • Investigate and resolve workplace issues including performance, conduct, and conflict

  • Partner with HR leadership to conduct investigations and recommend appropriate actions

  • Maintain accurate documentation and identify trends or risk areas

Compliance, Benefits & Support

  • Support leave of absence processes including FMLA, ADA, and disability accommodations

  • Assist with benefits administration and employee inquiries

  • Coordinate workers' compensation claims and communication with all parties

  • Ensure compliance with employment laws and internal policies

Training & HR Operations

  • Support delivery of HR-related training and policy communication

  • Maintain HRIS records and generate reports for leadership

  • Partner with payroll and finance to ensure accurate processing and adjustments

  • Assist with audits, reporting, and process improvements

Offboarding & Accountability

  • Support disciplinary actions and termination processes with proper documentation

  • Conduct exit interviews and assist with offboarding procedures

  • Provide guidance to managers on performance and employee relations matters

  • Local travel as needed for employee meetings and investigations

Qualifications for the Employee Relations Specialist include:

  • Bachelor's degree in Human Resources, Business, or related field preferred

  • 2 - 4+ years of experience in employee relations or HR generalist role REQUIRED

  • Strong knowledge of employment laws (FMLA, ADA, FLSA, etc.)

  • Experience with HRIS/payroll systems (ADP preferred)

  • Strong communication, conflict resolution, and problem-solving skills

  • High level of discretion and professionalism

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