Job Information
Naab & Mohring Customer Success Manager in Lancaster, New York
Lancaster. Customer Success Manager. Naab & Mohring. Full Time/Part Time.
Part-time or Full-time Lancaster, NY area On-site MonFri 7:45 am 4:30 pm $20$25 / hour
Were a small, tight-knit appliance repair team looking for the person who keeps everything running smoothly behind the scenes someone who loves talking to customers, solving problems, and is always one step ahead.
WHAT YOULL DO -Serve as the primary point of contact for customers answering phones, scheduling appointments, and gathering the details technicians need to get the job done right the first time. -Manage technician schedules thoughtfully balancing urgency, location, job complexity, and each techs strengths to keep service calls running efficiently. -Enter dispatches from warranty companies and coordinate scheduling for those jobs end-to-end. -Handle customer complaints with patience and professionalism researching issues and finding real solutions. -File warranty claims and process and reconcile payments accurately. -Research appliance parts using model and serial numbers, navigate parts distributor websites, and place and track orders for parts and supplies. - Be a proactive, communicative teammate share knowledge, ask questions, and keep the whole office in sync.
WHAT WERE LOOKING FOR: -A genuine passion for helping people and communicating clearly on the phone, in writing, and in person. -Previous customer service experience that involved scheduling or dispatching. -Experience in the appliance repair industry is a real plus, but a curiosity to learn the technical side goes a long way too. -Comfort with computers and prior experience using a CRM system. -Strong verbal and written communication skills including the ability to handle difficult conversations and translate technical issues into plain language for customers. -A calm, solution-focused approach to de-escalating customer issues. -Highly organized, responsive, and efficient someone who doesnt let things fall through the cracks.
THE DETAILS:
HOURS 7:45 am 4:30 pm 30-min unpaid lunch MonFri
TEAM Small office Owner, Office Manager & you + 5 field techs
TIME OFF 5 PTO days (yrs 12) 10 days after 6 paid holidays
SICK TIME Per NY state law
HOW TO APPLY Send your resume and a brief introductory email indicating your interest to info@naabmohring.com We look forward to hearing from you.