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Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Motorola Solutions Video and Software Services Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.Job Description This position is a Motorola Solutions System Manager for the CommandCentral AWARE installations, based in the Central Region of the United States. The System Manager will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE deployment, related services, and interfaces. The System Manager builds and maintains positive, effective, and mutually beneficial working alliances with the customers within their territory; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the Real Time Crime Center (RTCC). Responsibilities of the CommandCentral AWARE System Manager include but are not limited to: Provides tailored technical customer operations support and consulting for customers' CommandCentral AWARE system, related services and interfaces Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing. Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance. Executes customer operations policies and procedures Assists in the testing and execution of new builds Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance. Runs diagnostics; runs system performance and requirements analysis Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions Initiates problem solving action and follows through to resolution Performs root-cause analysis of problems to formulate and recommend improved alternative operations Leads process improvement initiatives Assists with administrative functions for the CommandCentral AWARE solution Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position. Preferred Knowledge/Skills: Motorola Solutions CommandCentral AWARE Experience with GIS applications Video Management Software Excellent interpersonal skills Fluent in English, oral and written Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support Ability to handle stressful situatio