Job Information
ABB INC Associate Field Service Technician in Lakewood, Ohio
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Regional Service Manager Roles and Responsibilities: In this role you willbe responsible forDemand AssociateField Service in Automation Energy Industries Service. Demand Associate Field Service Technician'sperformservicein accordance withABB standard processes, qualitystandardsand safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service The work model for the role is:Hybrid #LI-Hybrid This role is contributing to the Automation, Energy Industries Division in Cleveland, OH. You will mainly be accountable for (upon completion of formal Trainee program): Provide site service to ensure safe and efficient plant operationutilizingthe ABB'sDistributed Control System. All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provideadditionalsupport where applicableatyourdirection). Troubleshootlow complexity tasks associated with thedistributed control system hardware, software issues, andmanagetechnical support requests on thecustomersbehalf tooptimizesystem performance. Maintain customer database byloggingeach call and the support provided. Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice providedwaseffective. Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here createsrealimpact out there. Qualifications for the role: High School diploma or GEDrequired. A special combination of experience and/ordemonstratedaccomplishments will be considered. Must be willing tomaintainovernight travel of 80%. Your Traineeship: You will embark on a journeywhereyouwilldevelop and be mentored to provide outstanding field service supportofABB'sDistributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of ourpreviousAssociates that continue to have successful careers at ABB. If applicable,ABB relocationassistancewill be providedtoCity, ST(list multiple if needed).Associates willundertakeformalABB Universitytraining, on-the-job training, and receive mentorship along their journey. A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude. Applicants mustspeak fluent English,have a legal driver's license,and have a work authorization that wouldpermitthem to work for ABB in the US. What'sin it for you We empower you to take initiative, challenge ideas, and lead with confidence.You'llgrow through meaningful work, continuous learning, and supportthat'stailored to your goals. Every idea you share and every action you take co