Job Information
Lakeside Chautauqua Gates Operations manager in Lakeside Marblehead, Ohio
Gates Operations Manager
Full Time
Lakeside Marblehead, OH, US
14 days agoRequisition ID: 1105
Apply
Salary Range:$45,000.00 To $50,000.00 Annually
Job Title: Gates Operations Manager
Department: Guest Services
Reports To: Director of Guest Services
*Job Type: *Salaried (Non-Exempt) Full Time
*Salary Range: *$45,000.00 To $50,000.00 Annually
Work Schedule: Must work at least 40 hours per week, 52 weeks per year
Position Summary:
This role leads day to day gate operations and the guest entry experience. The ideal candidate enjoys working with people and brings a confident, upbeat, action oriented, customer service mindset.
*About Lakeside Chautauqua: *Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie's south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you'll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Year Round Expectations
These responsibilities apply in both seasons.
- Uphold Lakeside's mission and represent its values to guests and employees at all times while on Lakeside grounds
- Lead with safety, professionalism, and calm decision making during busy and high pressure moments
- Maintain strong communication with the Director of Guest Services and cross functional partners
- Be available to answer employee questions by phone or two way radio as needed, including after-hours support when operations require it
- Maintain accurate documentation, procedures, and operational records for continuity year to year
In Season Responsibilities
Focus: daily gate operations, staffing, guest transactions, scanning, cash handling, and event entry needs.
Staffing and supervision
- Hire and train the Gate Ambassador Lead who covers in the Gates Operations Manager's absence
- With the Director of Guest Services, hire and schedule Gate Ambassadors for day, evening, and overnight shifts
- Supervise, train, and schedule all Shuttle Ambassadors
- Monitor and approve timecards in the ADP system in coordination with the Director of Guest Services
Guest entry operations and technology
- Train employees to process guest transactions and use required systems
- Train employees on scanner operation and partner with IT on oversight, troubleshooting, and repair support
Oversee the scanning committee including meeting dates, agenda, minutes, distribution, and follow up on processes
Tickets, passes, and access control
- Negotiate special event ticket requirements and coordinate gate execution
- Manage distribution of contractor passes, review policy annually, and remove amenities when necessary
- Oversee Google Docs for the Complimentary Ticket List
Cash and deposit accountability
Manage and protect gate change fun