Job Information
GRAND GENEVA, LLC Director of Rooms in LAKE GENEVA, Wisconsin
JOB REQUIREMENTS: Description We\'re seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you\'ll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you\'ll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we\'re looking to create a strong, bright future - a future that includes you. What you will be doing: * Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. * Oversee vacation club operations, including reporting to board of directors and brand. * Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. * Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. * Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. * Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. * Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. * Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. * Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for: * Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. * Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. * Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. * Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0909A04860D84C16