Job Information
Trustmark Actuarial Systems Associate in Lake Forest, Illinois
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About the role
Responsible for being the initial point of contact for all inquiries related to actuarial data for Universal Life plans. Serves as the internal subject matter expert to support both the customer service and actuary teams. Balances actuarial support by utilizing data resolution to service the Customer Service team with policy needs. Blends analytical thinking and problem solving to focus on providing information necessary for a positive customer experience for policy values and associated costs.
Key Accountabilities:
Customer Service and New Business Support
Provides customer service team clear, timely answers to inquiries about policy values and policyholder requests.
Receives policy change requests and uses product knowledge to recommend supported actuarial changes.
Collaborates with the customer service area by providing possible solutions for policies at risk of lapsing by understanding product and options.
Support the New Business area by providing alternative options that can be given to policyholders in instances of misquoted policies at time of enrollment.
Utilizes Actuarial data to examine all scenarios and provide cost alternative options to keep policy active.
Actuarial Support
Maintains an up to date and accurate master directory of UL policies.
Ensures all policies, including those that do not function correctly on mainframe, are updated and accounted for in centralized master spreadsheet.
Co-ordinate with team to ensure that annual statements for policies are accurately completed and communicated within appropriate timeline.
Partners with the team that sets values for all policies to better understand and service other departments.
Respond to requests regarding affected policies and provide policy values to customer service area.
Provides analysis and calculations for basic policies and escalates as needed.
Other duties as assigned.
Minimum Requirements:
Bachelor’s Degree with 0 – 2 years of related experience OR High School Diploma or GED with 2-4 years of related experience.
Strong organizational skills and attention to detail.
Strong technical skills and comfort with using Excel.
Preferred:
Excellent communication and relationship-building abilities, both internally and externally.
Life Insurance Product knowledge.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$62,947.30 - $90,923.65 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.
At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.