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Product Manager / (Digital Platforms & eCommerce) /Functional Salesforce Sales Cloud Consultant / BSA

If you’ve ever looked at a Salesforce environment and thought, “This could work so much better for the people using it,”—this role is for you.

We’re looking for someone who can step into a real-world challenge: a widely used Salesforce Sales Cloud platform where some teams are thriving—and others are frustrated.

You’ll work directly with users, especially sales teams, to understand what’s working, what’s not, and why. Then you’ll turn those insights into clear, actionable improvements that make the platform more intuitive, efficient, and valuable.

This is a hands-on, high-impact role where you’ll bridge the gap between business needs and technical delivery—and actually see the difference your work makes. Working with your team onsite in Orlando, Florida to prioritize system enhancements that drive meaningful impact

What You’ll Be Doing

This role is equal parts discovery, problem-solving, and delivery:

• Partner directly with sales and business users to understand workflows, pain points, and gaps

• Identify opportunities to improve usability, efficiency, and overall adoption

• Translate real-world challenges into clear requirements, user stories, and backlog items

• Work closely with developers to bring solutions to life—ensuring clarity and alignment

• Prioritize enhancements that drive meaningful impact (not just more features)

• Act as a trusted partner to stakeholders—guiding, refining, and sometimes challenging requests

• Help create a more consistent, scalable, and user-friendly Salesforce experience

  Overview

We’re looking for a strategic and execution-focused Product Management leader to drive the vision, roadmap, and delivery of digitally-led eCommerce and customer experience platforms.

In this role, you will own the end-to-end product lifecycle for a portfolio of custom-built applications, partnering across business, design, engineering, and analytics teams to deliver high-impact digital solutions. You’ll play a critical role in shaping product strategy, modernizing platforms, and delivering scalable, customer-centric experiences in a complex enterprise environment.

This is an opportunity for someone who thrives in ambiguity, enjoys solving complex problems, and can translate business needs into meaningful product outcomes.

Responsibilities

• Own and clearly articulate product vision, strategy, and roadmap aligned to business objectives and long-term technology strategy

• Translate business goals, customer needs, and operational requirements into well-defined product outcomes

• Balance near-term delivery with long-term platform scalability, modernization, and technical health

• Partner with stakeholders to deeply understand customer, sales, and operational needs across digital and operational touchpoints

• Leverage data, feedback, research, and operational insights to inform prioritization and product decisions

• Champion the voice of the customer while balancing regulatory, compliance, and enterprise constraints

• Own and manage the product backlog, including epics, features, and user stories with clear acceptance criteria

• Partner closely with Engineering and Architecture to ensure solutions are technically sound, secure, and scalable

• Participate in Agile ceremonies (PI Planning, backlog refinement, sprint reviews) and drive clarity on priorities and scope

• Make informed trade-off decisions between scope, timeline, and value

• Serve as the primary product point of contact for business and technology partners

• Communicate roadmap, progress, risks, and outcomes to leadership and stakeholder groups

• Align multiple teams and vendors around shared goals and delivery expectations

• Ensure products meet enterprise standards for security, compliance, performance, and reliability

• Define and track success metrics (KPIs, OKRs) tied to business and customer outcomes

• Continuously evaluate product performance and identify opportunities for optimization and innovation

  What You Bring

• 7+ years of Product Management experience delivering complex technology products in enterprise or customer-facing environments

• Proven experience owning product roadmaps and backlogs in Agile/SAFe environments

• Strong ability to translate ambiguous business problems into clear product direction

• Demonstrated success partnering with Engineering, UX, Data, and business stakeholders

• Excellent communication skills with the ability to influence without authority

• Experience working with vendor-led or blended delivery teams

• Experience with Salesforce (minimum 2 years)

  Preferred Qualifications

• Experience in hospitality, travel, eCommerce, membership-based, or CRM-driven platforms

• Familiarity with modern architectures (cloud platforms, APIs, microservices, SaaS integrations)

• Experience supporting modernization, platform transformation, or legacy system uplift initiatives

• Comfort operating in regulated environments (security, privacy, financial, or contractual compliance)

• SAFe Product Manager / Product Owner or equivalent Agile certification

What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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