Job Information
Robert Half Customer Service Representative in Lacey, Washington
Description
We are looking for a dedicated Customer Service Representative to join our team, in the Lacey, Washington area. This is a long-term contract position where you will play a vital role in ensuring excellent customer experiences and smooth operational processes. The ideal candidate is detail-oriented, personable, and comfortable working in a close-knit team environment.
Responsibilities:
• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction.
• Manage customer accounts from initiation to completion, including order processing, shipping coordination, and accurate documentation.
• Perform data entry tasks with precision, utilizing alpha and numeric inputs and 10-key skills.
• Collaborate with clients to provide price quotes, freight quotes, and manage purchase orders effectively.
• Maintain strong communication through direct phone calls and email correspondence.
• Track projects and ensure timely updates to clients.
• Utilize Sage 100 software for accounting and inventory-related tasks.
• Prioritize daily responsibilities efficiently to meet deadlines while multitasking.
• Build rapport with customers by learning about products and fostering positive relationships.
• Operate within Office Suite for various administrative tasks.
Requirements
• Previous experience in customer service or related roles.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Familiarity with Sage 100 software is highly preferred.
• Strong data entry skills, including 10-key proficiency.
• Ability to perform basic mathematical calculations such as percentages, division, and multiplication.
• Excellent verbal and written communication skills.
• Strong time management and organizational abilities.
• Comfortable working in a small, collaborative team environment.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .