Job Information
Harbor Wholesale Coffee Field Service Technician in Lacey, Washington
Position Title: Service Technician - Everett, WA
FLSA Status: Hourly FT
Pay: $20.00 - $25.00/hr. DOE plus full benefits
Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks.
Reports To: Coffee Program Manager
Shift Schedule (Days & Avg Hours): Monday -- Friday + Some Weekend (rotation - weekend service rotation is once every 5 weeks.)
Coffee Service Technician
Full-Time | Monday--Friday + Rotating Weekends | 40+ Hours
Do you enjoy working with your hands, solving problems, and making customers' mornings better---one cup at a time? We're looking for a Coffee Service Technician who's mechanically inclined, customer-focused, and ready to keep our coffee and beverage equipment running at its best.
What You'll Do
As a Coffee Service Technician, you'll be the go-to expert for installing, maintaining, and repairing beverage equipment at customer locations. Your work directly supports great customer experiences and helps grow our coffee business.
Your daily grind includes:
- Installing, maintaining, cleaning, and repairing coffee brewers, cappuccino machines, hot plates, and related equipment
- Troubleshooting mechanical, plumbing, and electrical issues
- Ensuring all company equipment is working properly---or replaced when needed
- Providing friendly, professional service at customer sites and through phone/email communication
- Keeping clear communication with management and sales teams
- Maintaining clean, organized workspaces at customer locations and in the shop
- Following company policies, safety standards, and best practices
- Pitching in with other duties as needed
What You Bring
- Mechanical aptitude and experience with small appliances, plumbing, or electrical repair
- Comfort using hand tools and testing equipment
- Strong customer service and communication skills
- Ability to follow directions and work independently or as part of a team
- Dependable attendance and punctuality
- Comfort using a smartphone and email daily
- A clean, professional appearance
Education & Experience
- High school diploma or GED required
- 1--3 months of related experience or training preferred (or equivalent combination of education and experience)
- Prior equipment repair experience strongly preferred
- Training or education in electrical, plumbing, or refrigeration is a plus---but not required
Physical & Work Expectations
- Regular standing, walking, driving, bending, and reaching
- Frequent use of hands for pushing, pulling, and fine manipulation
- Ability to lift and carry equipment (up to 50 lbs regularly; more with assistance)
- Moderate to high activity level in a fast-paced service environment
Licenses & Requirements
- Valid Washington State driver's license with a clean driving record
- Ability to pass a background check and drug screening
Why Join Us?
- Work with a supportive team that values service, teamwork, and professionalism
- Variety in your day---no two service calls are the same
- A hands-on role where your skills make a visible impact
- Opportunity to grow your technical expertise and customer relationships
Ready to turn your mechanical skills into a career that keeps people caffeinated and happy? Apply today and let's get brewing!
All qualified applicants will recei