Job Information
Express Employment Professionals Customer Service Representative - $19.00 in La Conner, Washington
Our client, a company that is transforming how individuals' access and manage healthcare financing is partnering with Express Employment Professionals of Mount Vernon to recruit for a detail-oriented Customer Service Representative to assist customers, process claims, and manage essential account updates.* *
What you get to do:
- Answer phones and address emails and correspondence from customers and prepare appropriate and accurate response using same format. May check with supervisor to ensure accuracy of responses. (Daily)
- Input description of contact with customers into customers' account notes on the databases. (Daily)
- Update database with new information as provided and verified from customers. Example: Address changes (Daily)
- May be assigned to walk or drive to post office to pick up and/or deliver office mail. Sort mail and distribute as appropriate. (Daily)
- Ensure data entered into customer database is accurate and follows established guidelines.
- Assist with uploads into the system platform.
- Prepare and sends COBRA Notification Letters.
- Prepare and sends out Healthcare cards.
- Send out Welcome Kits.
- Send Login and instructions to employers and brokers along with a walkthrough and training on the system platform.
- Prepare and distributes Production Schedule.
- Complete additional duties, and assists with projects, as assigned.* *
What you need to be successful:
- Strong communication and customer-service skills
- Accurate data entry and proficiency with basic computer programs (especially Excel)
- Ability to review documents, follow guidelines, and stay organized in a fast-paced workflow* *
Schedule: Monday through Friday from 8:30AM to 5:00PM* *
Pay: $19.00