Job Information
Marriott Director of Operations in Kyoto, Japan
Additional Information
Job Number 26043227
Job Category Rooms & Guest Services Operations
Location Kyoto Marriott Hotel, 51 Okazaki Higashitennocho, Kyoto, Japan, Japan, 606-8332 VIEW ON MAP (https://www.google.com/maps?q=Kyoto%20Marriott%20Hotel%2C%2051%20Okazaki%20Higashitennocho%2C%20Kyoto%2C%20Japan%2C%20Japan%2C%20606-8332)
Schedule Part Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
The Director of Operations is responsible for overseeing the day-to-day operations of the hotel, driving excellence across all departments including Rooms, Food & Beverage, Housekeeping, Spa, Engineering, and Event Management. This senior leadership role requires strategic vision and hands-on management to ensure alignment with Marriott brand standards, fostering exceptional guest experiences, achieving financial targets, and cultivating high-performing teams. The role is instrumental in integrating new operational strategies during the rebranding phase and ensuring smooth transition and consistent performance throughout.
Education and Experience:
- Bachelors degree from an accredited university in Hotel Management, Business Administration, or related major; 3 years of prior experience as Director of Operations
Preferred:
5+ years senior leadership experience in full-service property (hotels/resorts), global brand
Pre-opening and / or conversion experience an added advantage
Japan Work Experience an added advantage
Key Task:
Leading Hotel Operational Excellence
•Manages daily operational activities of Rooms, Guest Services, Food & Beverage, Housekeeping, Spa, Engineering, and Event Management to deliver exceptional quality in line with Marriott brand expectations.
•Drives continuous operational improvement by analyzing processes and implementing strategic initiatives aimed at enhancing efficiency, productivity, and guest satisfaction.
•Coordinates with department heads regularly to ensure smooth operations, effective resource allocation, and adherence to quality standards.
Maximizing Guest Satisfaction
•Champions exceptional guest service throughout the hotel, regularly reviewing feedback, satisfaction surveys, and guest interactions to identify opportunities for enhancing the overall guest experience.
•Leads teams to deliver personalized and anticipatory service, ensuring staff respond swiftly to guest needs, complaints, and special requests.
•Instills a culture of proactive guest engagement, creating memorable experiences aligned with brand positioning and guest expectations.
Financial Performance and Operational Efficiency
•Oversees departmental budgets and financial targets, monitoring expenses and implementing cost-control strategies to ensure optimal financial performance.
•Collaborates with Sales & Marketing, Revenue Management, and Finance teams to strategically drive revenue and enhance profitability.
•Implements and supervises inventory management, procurement strategies, and vendor relationships to optimize operational efficiency.
Talent Management and Team Leadership
•Actively manages, mentors, and develops operational team members, promoting an inclusive and engaging work environment aligned with Marriott values.
•Implements comprehensive performance management systems, conducting regular evaluations, offering constructive feedback, and facilitating targeted professional development opportunities.
•Fosters interdepartmental collaboration, clear communication, and a positive working environment, enhancing overall team morale and productivity.
Compliance, Safety, and Brand Integrity
•Ensures strict adherence to Marriott operational policies, local laws, safety standards, and regulatory guidelines throughout the property.
•Leads comprehensive safety training and emergency preparedness initiatives, ensuring all operational teams are effectively trained and responsive.
•Maintains rigorous quality control measures, continuously auditing operational practices to meet and exceed brand standards and maintain regulatory compliance.
Benefits:
Visa sponsorship available for suitable candidates
Compensation on a Local Package
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.