Job Information
GN Hearing D365FO support engineer in Kulai, Malaysia
We are in process of making a digital transformation of our business by implementing D365FO as our new global ERP solution and the first step is WMS (Warehouse Management System).
You will be playing a key role in clarifying business processes, provide hands-on technical and functional input for supporting our wide range of users across processes used for the Service and Warehouse solution in D365FO.
You will be working closely together with our Business and 16 skilled D365FO application support engineers and Team leads, where the majority are located in Manila (Philippines), HQ in Denmark and Shakopee in US.
As our D365FO application support in Kulai, you will also be responsible for handling critical and complex ERP and WMS incidents, if our level 3 support Teams should be involved for a resolution. The role also facilitates effective communication with various stakeholders.
Key Responsibilities:
Understand business needs and processes
Troubleshoot and provide 2nd line support on D365FO application to colleagues across the GN group
Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support focus on MFG & ROC business area.
In all matters, act as part of the Global IT Service Team and actively contribute towards the common goal of delivering First Class IT Services and support to internal customers.
Professional Requirement:
Experience with ServiceNow is a plus
Drive for providing “best in class” user support and thrive in a busy environment
Enjoy collaborating with fellow D365FO consultants, product owners, business users, developers, solution architects, business analysts etc.
Maintain clear and high-quality communication with customers and stakeholders about ongoing tasks, including proposed solutions, resolution timelines, and information requests.
Enthusiastic, thorough, inclusive, and results-oriented
4+ years of experience with functionality AX2012 and D365FO
Relevant Microsoft EPR certifications are a plus
Other Requirement
Ability to work autonomously and demonstrate high self-motivation.
Strong focus on customer satisfaction and service orientation.
Excellent analytical and communication abilities.
Cultural sensitivity and awareness.
Flexibility and a strong commitment to keeping systems operational.
Proficiency in English, including speaking, writing, understanding, and reading.
Travel Requirements : Less than 25 days per year for Training purposes.
#LI-GNGroup
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!