Job Information
SoftwareONE Service Delivery Lead in Kuala Lumpur, Malaysia
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Are you a subject‑matter expert with a passion for shaping solutions and services that deliver real customer value? Do you thrive in a consultative environment, partnering closely with cross‑functional teams to design and deliver the right outcomes for customers? Are you motivated by leading large delivery portfolios and ensuring successful execution across complex programmes?
About the Team You will join our Services Delivery organisation, a high‑performing team responsible for delivering complex enterprise programmes across Malaysia. You will work closely with PMO, Architecture, Practices, Commercial, and Finance to ensure smooth execution, operational discipline, and an exceptional customer experience.
Role Purpose
The Service Delivery Lead provides end‑to‑end leadership for a portfolio of enterprise delivery programmes. You will oversee multiple concurrent initiatives, guide large multidisciplinary delivery teams, and ensure quality outcomes, financial performance, and customer satisfaction.
Key Responsibilities
Lead and govern large‑scale enterprise projects end‑to‑end, ensuring quality, financial performance, and operational excellence.
Establish and maintain delivery governance, risk management, and escalation frameworks.
Partner closely with PMO, Architecture, Practices, Commercial, and Finance for aligned and consistent execution.
Manage delivery P&L including revenue, forecasting, margin, cost control, and resource planning.
Oversee large delivery organisations (internal teams, contractors, and partners) and ensure resourcing effectiveness.
Serve as a trusted senior partner for executive‑level customer stakeholders to drive high satisfaction and retention.
What we need to see from you
Strong leadership experience within technology services, systems integration, or enterprise delivery environments.
Proven ability to manage complex, multi‑million‑dollar enterprise programmes.
Experience leading large multidisciplinary delivery teams at scale.
Solid understanding of financial governance across delivery portfolios, including margin and budgeting.
Strong stakeholder management abilities, including engagement with senior and executive‑level customers.
Preferred (Nice to Have)
Experience delivering transformation programmes such as cloud, digital, or data initiatives.
Exposure to multi‑country or regional delivery environments.
Experience working with global enterprises or regulated industries.
Why Join Us?
Lead impactful enterprise delivery programmes that shape customer success.
Partner with senior leaders across internal and customer organisations.
Drive delivery excellence and influence best practices across the region.
Grow your career in a collaborative, high‑performance environment.
Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.