Job Information
Cognizant Voice Support - Indonesian in Kuala Lumpur, KL-Level 30, Malaysia
Title: Outreach Specialist - Indonesian and English Speaker
Location: Kuala Lumpur, Malaysia
Experience: 0-1 Years
Educational Requirement:
Bachelor's degree in Business Administration, in GIS, a related field, or equivalent Relevant
Experience and Minimum of Years/ Months: 0-1 year of experience working in digital/technology companies with tech products
Core Competencies:
Experience in Business Development and B2B partnerships/sales, customer service
Experience working in digital/technology companies with tech products
Expertise in Salesforce.com; Google Drive
Knowledge in Geographic Information System tools
Detailed Role & Responsibilities:
Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources Address and resolve external partner queries associated to the project
Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines Utilize Google and non-Google owned tool to engage with new Partners and track communications
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.