OneMain Financial Jobs

Job Title: Onsite Engineer

Job Location: Client location, Petaling Jaya, Malaysia

Hire Type: Contract

Experience: 1-2 years of experience in Desktop support with hands on End users support

Job Summary:

· Provide basic technical support to corporate employees.

· Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.

· Proven ability to work successfully with limited supervision

· Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Role & Responsibilities:

· Diagnosing and troubleshoot end user computing problems include analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.

· Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.

· Inform customers of repairs needed and answers basic questions. Ensure that customer understands and is satisfied with work completed.

· Follow all standard operating procedures (SOP) through the effective use of knowledge management.

· Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.

· Assist with activities to triage and escalate any system or network outage to reduce downtime.

· Assist with remote assistance in Teleconferencing systems and AV presentation equipment.

· Adherence to shift schedules and timeliness are key requirements

· Willingness to work flexible shifts and scheduling, weekends, and holidays

Requirements:

· Bachelor’s degree in computer science or IT related field

· Microsoft MCSE, MCITP Systems Administrator (Active Directory)

· Strong troubleshooting skills of very complex systems

· Ability to explain complex IT concepts in simple terms

· ITIL Foundation Certification

· 1-2 years of experience in Desktop support with hands on End users’ support

· Experience in Windows 10/11 environment, Office 365 Products, Mac OS environments and other Business applications.

· Remote Desktop support, Active Directory

· Knowledge in Network trouble shooting.

· Strong verbal skill’s proven ability to communicate with technical and non-technical staff

· Ability to work both independently and within a team environment.

· Display a commitment to quality and strong multi-tasking skills.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.