Job Information
AON Talent Development Operations Administrator in Krakow, Poland
Responsible for supporting the effective delivery and administration of talent development programs and initiatives across the form. This role ensures quality service delivery of all operational aspects of talent development including managing learning and performance systems (primarily Workday), improving processes, and providing data and analytics to support the talent strategy and operational framework.
Our office is situated in Cracow, and we embrace a hybrid working model (50/50).
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
System Administration & Support
Assist with maintaining Workday Performance & Talent module, including basic configuration, data updates, and minor troubleshooting.
Support the talent development operational framework by ensuring colleague access, content management, and system configuration that follow leading guidelines.
Support the rollout of new talent and performance technologies, processes, and enhancements to the Workday platform.
Participate in user acceptance testing (UAT) for Workday learning updates, new features, and integrations to ensure system changes meet business requirements and do not disrupt existing processes.
Maintain accurate documentation, workflows, and standard operating procedures used for talent development administration.
Operational Process Coordination
Provide day-to-day support and administration of talent development functional processes.
Monitor process timelines and ensure tasks are completed on schedule.
Identify and implement process improvements that enhance efficiency and the colleague experience.
Track and adhere to key performance indicators and Service Level Agreements (SLAs) for daily operations
User Support & Training
Collaborate with Corporate Systems to resolve Workday Performance issues, providing timely support and resolutions as needed.
Create and support training materials (e.g. job aids, help text, FAQs) and communications that promote effective system utilization and adoption across the organization.
Provide guidance and training to team members on system functionality.
Gather feedback from colleagues and collaborate with partners to identify difficulties and recommend enhancements to improve engagement and satisfaction.
Reporting & Analytics
Analyze data and generate reports within Workday to assess performance program effectiveness.
Review data for completeness and accuracy, working with relevant teams to resolve discrepancies.
Support data audits and compliance checks as required.
Stakeholder Collaboration
Collaborate with external vendors and internal partners (including Talent Development, Compliance, Corporate Systems, etc.) to ensure alignment and seamless administration of processes.
Assist in communication and change management efforts for new processes and system enhancements.
Skills and experience that will lead to success:
Experience with Workday Performance & Talent modules or other comparable learning management platforms
Strong analytical and problem-solving skills
Experience with process improvement and operational enhancements
Basic project management skills, including ability to coordinate multiple initiatives simultaneously
Strong communication and stakeholder management abilities
Exceptional attention to detail and inquisitive mindset
Demonstrated collaboration skills, with experience working in cross-functional teams
Proven ability to meet deadlines and handle multiple priorities
Ability to work independently, under tight deadlines.
Experience working in global environment with ability to collaborate across time zones and adapt solutions to meet diverse regional needs.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued!
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Please attach CV in English only!
#Businessuport
#LI-AS1
#LI-Hybrid
2575970
Responsible for supporting the effective delivery and administration of talent development programs and initiatives across the form. This role ensures quality service delivery of all operational aspects of talent development including managing learning and performance systems (primarily Workday), improving processes, and providing data and analytics to support the talent strategy and operational framework.
Our office is situated in Cracow, and we embrace a hybrid working model (50/50).
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
System Administration & Support
Assist with maintaining Workday Performance & Talent module, including basic configuration, data updates, and minor troubleshooting.
Support the talent development operational framework by ensuring colleague access, content management, and system configuration that follow leading guidelines.
Support the rollout of new talent and performance technologies, processes, and enhancements to the Workday platform.
Participate in user acceptance testing (UAT) for Workday learning updates, new features, and integrations to ensure system changes meet business requirements and do not disrupt existing processes.
Maintain accurate documentation, workflows, and standard operating procedures used for talent development administration.
Operational Process Coordination
Provide day-to-day support and administration of talent development functional processes.
Monitor process timelines and ensure tasks are completed on schedule.
Identify and implement process improvements that enhance efficiency and the colleague experience.
Track and adhere to key performance indicators and Service Level Agreements (SLAs) for daily operations
User Support & Training
Collaborate with Corporate Systems to resolve Workday Performance issues, providing timely support and resolutions as needed.
Create and support training materials (e.g. job aids, help text, FAQs) and communications that promote effective system utilization and adoption across the organization.
Provide guidance and training to team members on system functionality.
Gather feedback from colleagues and collaborate with partners to identify difficulties and recommend enhancements to improve engagement and satisfaction.
Reporting & Analytics
Analyze data and generate reports within Workday to assess performance program effectiveness.
Review data for completeness and accuracy, working with relevant teams to resolve discrepancies.
Support data audits and compliance checks as required.
Stakeholder Collaboration
Collaborate with external vendors and internal partners (including Talent Development, Compliance, Corporate Systems, etc.) to ensure alignment and seamless administration of processes.
Assist in communication and change management efforts for new processes and system enhancements.
Skills and experience that will lead to success:
Experience with Workday Performance & Talent modules or other comparable learning management platforms
Strong analytical and problem-solving skills
Experience with process improvement and operational enhancements
Basic project management skills, including ability to coordinate multiple initiatives simultaneously
Strong communication and stakeholder management abilities
Exceptional attention to detail and inquisitive mindset
Demonstrated collaboration skills, with experience working in cross-functional teams
Proven ability to meet deadlines and handle multiple priorities
Ability to work independently, under tight deadlines.
Experience working in global environment with ability to collaborate across time zones and adapt solutions to meet diverse regional needs.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued!
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Please attach CV in English only!
#Businessuport
#LI-AS1
#LI-Hybrid