Job Information
Pegasystems Principal Cloud Operations Engineer, Databases in Krakow, Poland
Principal Cloud Operations Engineer, Databases
Job Category: Engineering & Cloud
Location: Poland - Krakow
Meet Our Team:
As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support & mentorship needed to learn and grow.
Picture Yourself at Pega:
As a Principal Engineer, you are recognized as a database authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise.
You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.
At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.
What You'll Do at Pega:
Own database reliability, automation, and performance as we grow our platform
Be a mentor of best cloud operational and engineering practices within the team
Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
Create, review, and maintain operational runbooks and Standard Operating Procedures
Identify the needs and build tools to automate repeated operational tasks and reduce toil
Manage multiple projects simultaneously and able to adapt to changing business goals
Participate in after hours on call rotation including weekend shifts
Who You Are:
Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
Works well with cross-functional global and remote teams
Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
Comfortable working in a fast-paced, enterprise environment
Possess customer obsession and proven empathy towards customers
What You've Accomplished:
You are skilled in Postgres or Oracle, AWS Cloud, Linux, Middleware and DevOps Technologies and have accomplished the below:
8+ years of operational or engineering experience of building and maintaining mission critical production database systems in a global enterprise
5+ years of experience with enterprise scale Linux Administration
5+ years of hands-on operational experience with Amazon Web Services (AWS)
Deep understanding of PostgreSQL server architecture, RDS database internals and their administrative tasks including installations, upgrades, monitoring, backup, and recovery
Strong understanding of SQL in the context of driving optimal application performance
Experience with both SQL and NoSQL databases such as PostgreSQL, MongoDB, DynamoDB, Redis, Cassandra, Elasticsearch, or equivalent
Experience configuring database high availability, connection pooling, and load balancing
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking (DNS, VPN), clusters, and troubleshooting
Experience working on Java technologies and understanding Java/JEE fundamentals
Experience in Python, Bash, or similar scripting languages to automate common tasks
Bachelor’s degree in Computer Science/Engineering or equivalent
DBA certification in Postgres or Oracle
AWS Certification, a plus
Pega Certified System Architect (CSA) Certification, a plus
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
The world’s most innovative organizations as reference-able clients
Analyst acclaimed technology leadership in a massive emerging market
#LI-EV1
#LI-hybrid
Additional Information
Base salary range for this role is 226,300 - 344,800 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 23315
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity