Job Information
AON Client Services Delivery Associate (Aon Strategy & Technology Group) in Krakow, Poland
Aon is currently recruiting a Client Services Delivery Associate to join the Client Delivery & Execution team.
You will collaborate with various internal teams across the globe (including sales, risk, finance, operations, brokers, , and others), as well as external clients.
This role involves the prioritisation, review and management of contract execution, billing and renewals, and Workday PSA processes.
This is a hybrid role with the requirement to work from our Krakow office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Client Services Delivery Associate, your key responsibilities will involve but not be limited to:
Partner with business leaders, legal, finance, and operations teams to coordinate and execute client contracts in line with Aon and STG standards
Facilitate the end-to-end contract execution process, including document review, internal approvals, DocuSign setup, signature tracking, and contract completion
Maintain accurate and up-to-date records across contract lifecycle management tools, Workday PSA, and Excel-based trackers
Set up and maintain contracts, projects, and billing structures in Workday PSA, ensuring alignment with commercial terms
Prepare, review, and issue scheduled billing and renewal documentation, ensuring accuracy, timeliness, and compliance with agreed client terms
Proactively manage renewals and billing milestones, coordinating with internal stakeholders and clients to support retention and revenue realization
Use advanced Excel skills to track contract status, billing schedules, revenue data, and operational KPIs, identifying risks and discrepancies
Act as a reliable point of contact for internal and external stakeholders, providing clear, timely, and professional communication
Manage shared mailboxes, workflow tools, and task queues to ensure requests are prioritized and resolved efficiently
Identify opportunities to improve processes, controls, and documentation, contributing to the continuous improvement of the Client Delivery & Execution function
Maintain and update standard operating procedures (SOPs) to support scalability, consistency, and knowledge sharing across the team
How this opportunity is different
STG is Aon’s new global consulting and technology business focused on, but not limited to, insurance and reinsurance companies and other participants in the insurance industry. The business provides strategy consulting, technology solutions and advisory services to many of the most prestigious companies in Global (Re)insurance. We have privileged access to Aon’s proprietary data, software, and the knowledge of its global network of insurance industry experts to derive unique and compelling insights into the sources of competitive advantage in our industry.
This role is an opportunity to be involved in our newly formed group with ambitious growth plans. It is a pivotal role which will support the activities of a variety of people and teams in STG globally. This new team reflects the criticality of the work being completed with the right level of focus to support our growth plans, and our desire to ensure a smooth, efficient and highest quality output to our clients.
Skills and experience that will lead to success
As a Client Services Delivery Associate your skills and qualifications will include:
Above average excel skills, including the ability to work confidently with formulas, pivot tables, lookups, data validation, and structured trackers used for operational and financial reporting
Strong proficiency across MS Office tools (Word, Excel, PowerPoint, Outlook, SharePoint)
A high attention to detail
Ability to prioritize tasks
Good organizational and administrative skills
Excellent communication skills at all levels with client focus; understanding and applying appropriate communication styles as needed.
Ability to enter and analyse data and check its accuracy
Flexibility and openness to new challenges and tasks
Ability to identify and implement process improvements to reduce time and improve efficiency within STG Client Services Delivery
Some paralegal/legal/contracting experience in a fast-paced environment would be desirable
Familiarity with Workday PSA a plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#businessupport
#LI-KW3
2576649
Aon is currently recruiting a Client Services Delivery Associate to join the Client Delivery & Execution team.
You will collaborate with various internal teams across the globe (including sales, risk, finance, operations, brokers, , and others), as well as external clients.
This role involves the prioritisation, review and management of contract execution, billing and renewals, and Workday PSA processes.
This is a hybrid role with the requirement to work from our Krakow office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Client Services Delivery Associate, your key responsibilities will involve but not be limited to:
Partner with business leaders, legal, finance, and operations teams to coordinate and execute client contracts in line with Aon and STG standards
Facilitate the end-to-end contract execution process, including document review, internal approvals, DocuSign setup, signature tracking, and contract completion
Maintain accurate and up-to-date records across contract lifecycle management tools, Workday PSA, and Excel-based trackers
Set up and maintain contracts, projects, and billing structures in Workday PSA, ensuring alignment with commercial terms
Prepare, review, and issue scheduled billing and renewal documentation, ensuring accuracy, timeliness, and compliance with agreed client terms
Proactively manage renewals and billing milestones, coordinating with internal stakeholders and clients to support retention and revenue realization
Use advanced Excel skills to track contract status, billing schedules, revenue data, and operational KPIs, identifying risks and discrepancies
Act as a reliable point of contact for internal and external stakeholders, providing clear, timely, and professional communication
Manage shared mailboxes, workflow tools, and task queues to ensure requests are prioritized and resolved efficiently
Identify opportunities to improve processes, controls, and documentation, contributing to the continuous improvement of the Client Delivery & Execution function
Maintain and update standard operating procedures (SOPs) to support scalability, consistency, and knowledge sharing across the team
How this opportunity is different
STG is Aon’s new global consulting and technology business focused on, but not limited to, insurance and reinsurance companies and other participants in the insurance industry. The business provides strategy consulting, technology solutions and advisory services to many of the most prestigious companies in Global (Re)insurance. We have privileged access to Aon’s proprietary data, software, and the knowledge of its global network of insurance industry experts to derive unique and compelling insights into the sources of competitive advantage in our industry.
This role is an opportunity to be involved in our newly formed group with ambitious growth plans. It is a pivotal role which will support the activities of a variety of people and teams in STG globally. This new team reflects the criticality of the work being completed with the right level of focus to support our growth plans, and our desire to ensure a smooth, efficient and highest quality output to our clients.
Skills and experience that will lead to success
As a Client Services Delivery Associate your skills and qualifications will include:
Above average excel skills, including the ability to work confidently with formulas, pivot tables, lookups, data validation, and structured trackers used for operational and financial reporting
Strong proficiency across MS Office tools (Word, Excel, PowerPoint, Outlook, SharePoint)
A high attention to detail
Ability to prioritize tasks
Good organizational and administrative skills
Excellent communication skills at all levels with client focus; understanding and applying appropriate communication styles as needed.
Ability to enter and analyse data and check its accuracy
Flexibility and openness to new challenges and tasks
Ability to identify and implement process improvements to reduce time and improve efficiency within STG Client Services Delivery
Some paralegal/legal/contracting experience in a fast-paced environment would be desirable
Familiarity with Workday PSA a plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#businessupport
#LI-KW3