Job Information
HSBC Part Time Customer Service Ambassador in Kowloon City, Hong Kong
Part Time Customer Service Ambassador
Brand: HSBC
Area of Interest:
Location:
Kowloon City, Kowloon, HK
Work style: Office Worker
Date: 5 Apr 2026
GCB 8
We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador.
In this role you will:
Delivering excellent level of customer service at branch
Acting as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied
Acting as a bridge between branch staff and customers from the ethnic minority community
Connecting with customers who may speak one or more different languages (e.g. Hindi, Urdu, Punjabi, Nepali etc.) and helping them with their needs
Understanding customers' needs and directing them to the right area of the branch to ensure their needs are fulfilled during their visits
Addressing customers' dissatisfaction and escalating to appropriate staff members to minimize further complaints
Sharing with the community about our new services and branches welcoming Hindi, Urdu, Punjabi and Nepali speakers
To be successful you will:
Clear commitment to supporting the ethnic minority community and/ or volunteer work preferred
Previous customer service experience is highly recommended
Front office retail banking experience would be advantageous
Interested in learning more about the inner workings of the banking industry
Strong interpersonal and teamwork skills
Detail oriented, patient, positive and adaptable
Fluent in English and/ or Cantonese a must, plus preferably two of the following languages: Hindi, Urdu, Nepali, Punjabi
Holder of Hong Kong citizenship or permanent residence
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-