Job Information
Oracle Oracle fusion Expert ERP-Finance in KOLKATA, India
Job Description
Job Summary
As an Oracle Cloud Functional Support Consultant , you will serve as a primary post-sales contact for customers, providing functional and technical expertise across Oracle Cloud ERP modules. You will resolve complex issues, guide customers on best practices, and act as a trusted advisor—bridging business requirements with Oracle Cloud capabilities.
This role requires a strong combination of functional domain knowledge, hands-on technical skills, and a customer-first mindset, along with the flexibility to work in a 24/7 support environment.
Responsibilities
Act as the primary post-sales support contact for Oracle Cloud customers, resolving functional and technical issues.
Diagnose and troubleshoot complex business and system problems across ERP.
Translate customer business requirements into Oracle Cloud configuration and solution recommendations.
Provide hands-on support for integrations, data loads, reports, and workflows using Oracle tools.
Manage escalated cases, collaborating with internal teams and setting realistic expectations for customers.
Continuously improve support processes, tools, and documentation to enhance service delivery.
Maintain detailed technical and functional documentation for solutions and troubleshooting.
Stay current with new Oracle Cloud features, releases, and best practices.
Qualifications & Skills
Mandatory
Bachelor’s degree in BE, BTech, MCA, CA, or equivalent (or relevant experience).
5+ years of experience in Oracle Cloud ERP implementation/support.
Hands-on experience in at least five modules from one pillar:
ERP: GL, AP, AR, FA, PPM, Risk Management, IBY, PA, CST, ZX, PSA
Strong business process understanding and functional troubleshooting skills.
Advanced technical skills in:
SQL, PL/SQL
OTBI, BI Publisher, FRS
FBDI, ADFDI
BPM Workflows, ADF Faces
BI Extract (FTP), Payment Integrations, Personalizations
Experience working in L2/L3 production support environments.
Willingness to work rotational evening and night shifts.
Good-to-Have
Exposure to multiple Oracle Cloud pillars (ERP).
Experience in customer-facing support or consulting roles.
Prior involvement in product escalations or global customer environments.
Knowledge of release management and cloud patching cycles.
Coaching, mentoring, or knowledge transfer experience.
Self-Assessment Questions (For Candidates)
Have I supported or implemented at least five Oracle Cloud modules within ERP?
Can I confidently translate complex business requirements into Oracle Cloud configurations and solutions?
Do I have hands-on experience with SQL, BI reports, FBDI/ADFDI, workflows, and integrations ?
Have I resolved high-impact customer issues in a production L2/L3 support environment ?
Am I comfortable working in rotational evening/night shifts while maintaining high customer service standards?
Career Level - IC3
About Us
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.