Job Information
Oracle Oracle Fusion ERP Expert-Finance in KOLKATA, India
Job Description
As an Oracle Fusion Technical Consultant , you will act as a primary post-sales contact for customers, delivering both functional and technical expertise across Oracle Cloud ERP modules. You will troubleshoot and resolve complex issues, provide guidance on best practices, and serve as a trusted advisor—effectively bridging business requirements with Oracle Cloud capabilities.
This role demands a strong blend of functional domain knowledge and hands-on technical proficiency, combined with a customer-centric mindset. The ideal candidate should be adaptable, proactive, and comfortable operating within a 24/7 support environment.
Responsibilities
Key Responsibilities
Serve as the primary post-sales support contact for Oracle Cloud customers, resolving complex functional and technical issues across ERP modules.
Diagnose and troubleshoot intricate business and system problems, ensuring timely and effective resolution.
Translate customer business requirements into Oracle Cloud configurations and recommend optimal solutions aligned with best practices.
Provide hands-on technical support for integrations, data loads, reports, and workflows using Oracle tools and frameworks.
Manage escalated cases by collaborating with cross-functional internal teams while setting clear and realistic expectations with customers.
Drive continuous improvement in support processes, tools, and documentation to enhance overall service delivery.
Maintain comprehensive technical and functional documentation for solutions, issue resolutions, and knowledge sharing.
Stay up to date with Oracle Cloud releases, new features, and industry best practices.
Qualifications & Skills Mandatory
Bachelor’s degree in BE, BTech, MCA, CA, or equivalent experience.
6+ years of experience in Oracle Cloud ERP, HCM, or SCM implementation and/or support.
Hands-on experience in at least five modules within one pillar: ERP Modules: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA
Strong understanding of business processes and functional troubleshooting capabilities.
Advanced technical expertise in:
SQL, PL/SQL
OTBI, BI Publisher, FRS
FBDI, ADFDI
BPM Workflows, ADF Faces
BI Extract (FTP), Payment Integrations, Personalizations
Experience in L2/L3 production support environments.
Willingness to work rotational evening and night shifts.
Good-to-Have
Exposure to multiple Oracle Cloud pillars (e.g., ERP + HCM or SCM).
Experience in customer-facing consulting or support roles.
Prior involvement in product escalations or global customer environments.
Knowledge of release management and cloud patching cycles.
Experience in coaching, mentoring, or conducting knowledge transfer sessions.
Self-Assessment Questions (For Candidates)
Have I supported or implemented at least five Oracle Cloud ERP modules?
Can I confidently translate complex business requirements into Oracle Cloud configurations and recommend effective solutions?
Do I have hands-on experience with SQL, BI reporting tools, FBDI/ADFDI, workflows, and integrations?
Have I successfully resolved high-impact customer issues in an L2/L3 production support environment?
Am I comfortable working rotational evening/night shifts while maintaining high service standards?
Career Level - IC3
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.