OneMain Financial Jobs

Position Overview

We are seeking a detail-oriented and customer-focused professional to support documentation, data accuracy, and application usage across our Wholesale, Retail, and Freight Only operations. This role plays a key part in ensuring delivery confirmations, paperwork, and system entries are accurate, timely, and compliant, while also supporting drivers and third-party carriers through application troubleshooting and communication.

Essential Functions

• Manage and fulfill complex documentation requests (e.g., Bills of Lading, Delivery Tickets) for internal departments using available systems and tools to meet business and process requirements across Wholesale, Retail, and Freight Only operations.

• Ensure drivers and third-party carriers complete delivery confirmation entries accurately and on time, in alignment with departmental metrics and performance goals.

• Drive data entry compliance by maintaining ongoing communication with drivers and third-party carriers via phone, text, and email, while consistently meeting or exceeding weekly and monthly targets.

• Provide application support and troubleshooting assistance to drivers and third-party carriers, escalating technical issues to IT or appropriate teams as needed.

• Support application releases, enhancements, and continuous improvement initiatives by providing feedback, testing support, and operational insights.

• Identify trends in documentation requests and data entry errors; coach users on proper procedures and initiate corrective actions, reporting, and process improvements.

• Generate and analyze reports related to driver and third-party carrier performance, data accuracy, and compliance.

• Navigate system reports to assist with troubleshooting and task execution.

• Review system entries to ensure accuracy, completeness, and adherence to established processes.

• Assist with ad-hoc order entry within the application and TRIPS dispatch system, ensuring a high level of accuracy.

• Participate in stretch assignments and cross-functional projects as needed.

• Model behaviors that support the company’s mission and values, ensuring exceptional support for both guests and team members.

• Ensure all activities comply with applicable rules, regulations, policies, and procedures.

• Perform additional duties as assigned.

Required Skills

• Customer Service

• Transportation & Transportation Logistics

• Freight Bills & Document Management

• Data Entry & Administrative Support

• Inventory & Freight Processing

• Customer Support

• Microsoft Excel (including data entry and pivot tables)

Top Skills

• Customer Service

• Transportation & Logistics

• Freight Bills

• Data Entry

• Administrative Support

• Document Management

• Microsoft Excel (Pivot Tables)

Qualifications

Education

• High school diploma or equivalent required

• Bachelor’s degree in Business, Supply Chain, or a related field preferred

Experience

• Minimum of two years of experience in customer service or logistics

Specialized Knowledge & Experience

• Advanced Microsoft Office skills, particularly Microsoft Teams and Excel

• Strong aptitude for understanding internal systems and workflows

• Ability to analyze issues and execute complex problem-solving to support business operations

• Working knowledge of the fuel and trucking industry and its common terminology

• Familiarity with Bills of Lading and standard logistics procedures

• Experience with Tableau preferred

Job Type & Location

This is a Contract to Hire position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on Apr 23, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.