Job Information
Aston Carter Freight Support Specialist in Knoxville, Tennessee
Job Title: Freight Support Specialist
Job Summary
The Freight Support Specialist plays a key role in supporting wholesale, retail, and freight-only operations by managing critical freight documentation, data entry, and application processes. This position ensures accurate and timely delivery confirmations from drivers and third‑party carriers, provides system support and troubleshooting, and contributes to continuous improvement initiatives. The ideal candidate combines customer service excellence, logistics coordination, and strong analytical skills to support operational efficiency and internal stakeholders.
Key Responsibilities
Manage and fulfill complex paperwork requests (e.g., bills of lading, delivery tickets) from internal departments using available systems and tools
Ensure drivers and third‑party carriers complete delivery confirmations accurately and on time across wholesale, retail, and freight‑only operations
Drive data entry compliance by proactively communicating with drivers and carriers via phone, text, and email while meeting or exceeding performance metrics
Provide application support and troubleshooting for drivers and carriers; escalate technical issues to IT as needed
Support application enhancements, releases, and operational initiatives by sharing insights from day‑to‑day system use
Identify trends in documentation requests and data entry errors; coach users on proper procedures and recommend process improvements
Generate, review, and analyze reports related to carrier performance and data accuracy
Review system entries for accuracy, completeness, and compliance with established guidelines
Assist with ad‑hoc order entry in internal applications and the TRIPS dispatch system, ensuring accurate and complete information
Participate in special projects and stretch assignments to support operational and process improvement initiatives
Model behaviors aligned with the company’s values and deliver high‑quality service to internal and external customers
Ensure compliance with all applicable rules, regulations, policies, and procedures
Perform additional duties as assigned to support freight and logistics operations
Essential Skills & Qualifications
Minimum of 2 years of experience in customer service or logistics
Strong customer service skills with a professional, customer‑focused approach
Experience with transportation, freight, and logistics processes, including freight bills and document management
High‑accuracy data entry skills, including Excel data entry
Strong attention to detail with the ability to identify trends and recurring issues
Excellent written and verbal communication skills
Ability to manage multiple priorities, meet deadlines, and work independently
Comfortable working with logistics, transportation, and inventory‑related information
Proficient in learning and navigating multiple systems and technologies
Strong problem‑solving skills with sound judgment on when to escalate issues
Collaborative, adaptable team player in a fast‑paced environment
Organized, reliable, and motivated to improve workflows and processes
Advanced Microsoft Office skills, particularly Microsoft Teams and Excel
Strong aptitude for understanding systems and complex operational processes
Knowledge of the fuel and trucking industry and common terminology
Preferred Qualifications
Bachelor’s degree in Business, Supply Chain, or a related field
Familiarity with standard logistics and freight procedures
Experience supporting freight operations and inventory processes
Experience using dispatch or logistics systems (e.g., TRIPS)
Ability to interpret and act on reports related to carrier performance and data accuracy
Interest in stretch assignments and continuous improvement initiatives
100% On-Site office setting. We are moving quickly with this role and will set virtual interviews ASAP.
Job Type & Location
This is a Contract to Hire position based out of Knoxville, TN.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Knoxville,TN.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.