Job Information
Home Depot DFS Operations Manager- Knoxville, TN in Knoxville, Tennessee
Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day?
As an Operations Manager , you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.
Schedule: Monday – Saturday (4:30AM Start time)
Role requires obtaining a DOT Medical Card
DFS: Direct from Store (OMs drive to support teams and development)
Travel: Ability to commute between Louisville to Gray/Jonesborough. On call daily supporting the teams on the field, may travel up to 100 miles (Mileage Reimbursement), must have experience in management and transportation.
What You’ll Be Responsible For
Keep a pulse on on-road operations , monitoring routes, exceptions, and service performance throughout the day
Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time
Partner with the Router to optimize routes while staying within DOT regulations
Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready
Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process
Manage driver schedules based on forecasts and hours budgets
Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
Help build a culture where employees feel supported, informed, and set up for success
Review payroll for accuracy and resolve discrepancies
Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
Investigate freight and Sedgwick claims and drive timely resolution
Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Apply End Date: 2026-07-01
- $70,000.00 - $75,000.00