Job Information
Kroger Family of Companies GARDEN CTR/DEPT LEADER in Klamath Falls, Oregon
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
Develop adequate scheduling to balance customer volume with associate needs.
Adhere to all local, state and federal health and civil codes.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Understand the store's layout and be able to locate products.
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Observe scheduled shift operating hours.
Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
Demonstrate creative merchandising.
Condition all products in assigned sections QUALIFICATIONS Minimum
Effective communication skills
Knowledge of basic math: counting, addition, and subtraction
Ability to handle stressful situations
Must be able to meet the minimum physical demands of the position
Must be 18 or older
Desired
Management experience
Retail experience
High school diploma or equivalent
Second language: speaking, reading and/or writing