Job Information
Robert Half Applications Support Specialist in King of Prussia, Pennsylvania
Description We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.
Responsibilities:
• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.
• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.
• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.
• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.
• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.
• Generate compliance and completion reports while validating data accuracy using Excel.
• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.
• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.
• Adhere to established governance standards, including naming conventions and metadata protocols.
• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements. Requirements • Strong proficiency in managing and configuring learning management systems, particularly SuccessFactors.
• Exceptional skills in troubleshooting system-related issues and providing user support.
• Experience in generating and analyzing reports using Microsoft Excel.
• Familiarity with compliance standards and training documentation practices.
• Ability to collaborate effectively with stakeholders and cross-functional teams.
• Knowledge of governance procedures, including SOPs and metadata standards.
• Demonstrated ability to manage high-volume training requests with accuracy and efficiency.
• Strong communication and organizational skills to support consistent learner experiences. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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