Job Information
DK Security Security Call Center Operator in Kentwood, Michigan
IN PERSON POSITION
SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.
SCHEDULE: Sunday, Monday and Friday 12AM-8AM (Part Time)
Monday-Thursday 10PM-6AM (ACA Full Time)
Every Other Saturday and Sunday 4PM-12AM (Part Time)
Wednesday and Thursday 2PM-10PM (Part Time)
*COMPENSATION: *
Rate of Pay: $17.00/hour
LOCATION: Kentwood, MI
JOB DESCRIPTION/RESPONSIBILITIES:
- Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
- Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
- Follow procedures in dispatching personnel for emergency and non-emergency response.
- Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
- Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
- Process and report background screen requests.
- Process payroll companywide.
- Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
- Monitor CCTV system using recording devices.
- Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
- Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
- Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
- Must follow site specific post guidelines.
- Document daily activities and incident reports.
Other duties as assigned.
QUALIFICATIONS:
Must be at least 18 years old or older.
Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
Must have impeccable grooming.
Must possess above average customer service skills.