OneMain Financial Jobs

JOB REQUIREMENTS: WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members\' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being. WHAT YOU\'LL DO: The Member Service Lead maintains a unique, specific working knowledge of specialty and more complex services relating to all operational and complex facets of the credit union, its offerings, and all instruments, benefits, and rules and regulations regarding our members and their accounts, all while delivering exceptional member service through a variety of channels including phone, chat, and email. This position is responsible for performing advanced functions and providing universal support for our members for resolving many complex service issues, including digital banking issues and troubleshooting. Provide structure and leadership and be directly responsible for ongoing support of member service team members at the ground level through training, communication, and escalation support. WHAT YOU\'LL BRING: Availability to work 40 hours per week Monday through Friday between the hours of 8:00am - 5:30pm and rotating Saturdays 9:00am - 1:00pm at our Kenosha Green Bay Road location; non-exempt. In addition: Associate\'s Degree or equivalent work experience. 4+ years of related financial services, customer service or contact center experience and/or equivalent experience in a role(s) that required superior communication skills and technical/complex expertise. 1+ years of previous supervisory or proven leadership experience, preferred. Knowledge of and experience working with mobile devices (iPhones, iPads, androids, tablets, etc.) and their operating systems a plus. Excellent customer service and sales skills. Experience in computer systems including MS Office. Math aptitude and keyboarding skills. Excellent verbal and written communication skills. Ability to multitask and manage changing priorities. Ability to work as a team player being flexible and dependable. Ability to work independently while displaying initiative and decision making skills. Ability to maintain a high level of professionalism while working under pressure. Compliance with the Bank Secrecy Act and all its provisions. Ability to pass a pre-employment drug test and various background checks. Regular and reliable attendance at the workplace. WHAT WE OFFER: The salary range for this position is \$21.40 to \$26.50 per hour. In addition, we offer: Competitive pay and incentive... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/02FBAA52358D4F0B