OneMain Financial Jobs

JOB REQUIREMENTS: Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation. Responsibilities * Act as first level support and provide troubleshooting for Snap-on Tool Control systems. * Create and manage support cases for both internal and external customers. * Work with internal and external sources to resolve problems. * Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls. * Act as a resource for others as needed. * Keep abreast of changing industry standards and emerging technology. * Participate in special projects as needed. * Follow all company policies and procedures. * Perform all other duties as assigned by management. Qualifications * Associate degree in IT or related field, or equivalent work experience * 1-2 years technical support experience, experience in call center environments is a plus * Basic mechanical ability and basic equipment repair skills * Strong problem solving- skills with the ability to work independently * Customer focused * Ability to learn a broad range of products across multiple product lines * Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems * Ability to add PCs to a network and troubleshoot basic PC problems * Excellent communication skills - both verbal and written, including technical writing skills * Demonstrated organizational skills * Demonstrated ability to work cross-functionally Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgyNjk4Ljg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20