OneMain Financial Jobs

The Customer Service Representative (CSR) is the primary contact with all new and existing customers. The CSR serves as the voice of the customer and collaborates with internal departments on providing key information in the areas of order management, scheduling, product availability, product pricing, follow-up inquiries, and changing orders. The CSR is directly responsible for ensuring the timely reporting of and response to all customer inquiries.

Essential Duties & Responsibilities:

• Establishes a business rapport with customers and prospects to build and maintain positive company-customer relationships.

• Timely processing of all requests for price quotations, new/existing purchase orders, order changes, order acknowledgements, and cancellations for all customers within company.

• Collaboration with planning, procurement, and engineering departments to fulfill lead time requests.

• Assist customers and prospects with technical questions or problems by providing basic product information and referring inquiries to company’s Sales, Engineering, or Manufacturing department.

• Investigates and resolves customer issues in a timely and professional manner.

• Attends daily production meeting and provides updates on customer orders and all new order requirements.

• Proactively works with shipping department to ensure pickups and deliveries are scheduled on-time, customer sites are ready for deliveries, and all relevant documents are provided to the customer in advance.

Key skills, abilities and knowledge:

• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.

• Must be able to work well under pressure, manage many projects simultaneously, and prioritize competing demands without jeopardizing accuracy, detail, and quality.

• Customers must be focused with a strong commitment to providing excellent customer service.

• Must be able to apply sound judgment, analytical and decision-making skills to a variety of customer issues.

• Strong working knowledge of Microsoft Office: Excel, Word, Outlook, Power Point

• Experience using an ERP system and/or other Customer Database Management - Syteline would be a plus.

Experience & Education:

• Minimum of five years’ experience in a customer service/ administrative position required. A background in a manufacturing environment is strongly preferred.

• Associate’s degree in business administration is desirable. Experience may be considered in lieu of degree.

Pay Details: $23.00 to $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.