Job Information
Robert Half Member Services Representative in Kaukauna, Wisconsin
Description We are looking for a dedicated and customer-focused individual with strong attention to detail to join our team as a Member Services Representative in Kaukauna, Wisconsin. This position is a Contract role and requires a motivated individual who can deliver exceptional service to our members while handling a variety of financial inquiries. As the first point of contact, you will play a key role in ensuring member satisfaction and promoting the benefits of credit union membership.
Responsibilities:
• Assist members with incoming and outgoing calls, addressing inquiries, processing transactions, and resolving issues promptly and efficiently.
• Educate members on the advantages of credit union membership and the range of financial services available.
• Deliver outstanding customer service through a friendly and detail-oriented approach that enhances member experiences.
• Maintain up-to-date knowledge of credit union products, procedures, and compliance regulations to provide accurate information and assistance.
• Collaborate with team members to ensure seamless service delivery and a positive work environment.
• Handle member concerns efficiently, providing solutions and escalating issues when necessary.
• Perform data entry and transaction processing with precision and attention to detail.
• Utilize computer systems effectively to manage member accounts and document interactions.
• Uphold company standards and policies while fostering trust and transparency with members. Requirements
• Previous experience in a fast-paced call center environment.
• Proficiency in computer systems and ability to navigate multiple platforms.
• Strong typing skills with accuracy and speed.
• Proven ability to deliver excellent customer service in a detail-oriented setting.
• Effective communication skills, both verbal and written, to interact with members and team members.
• Ability to multitask and prioritize in a dynamic work environment.
• Familiarity with financial services or credit union operations is a plus.
• Demonstrated problem-solving abilities and attention to detail.
If you are interested, please give us a call today at 920-666-6382.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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