Job Information
Honeywell Sr Cust Exp Supervisor in Katowice, Poland
We are looking for a Senior Customer Experience Supervisor to manage day-to-day operations and drive performance across a regional support team. In this role, you will partner closely with stakeholders, lead continuous improvement initiatives, and ensure delivery against quality, efficiency, and SLA targets. You will also play a key role in developing team capabilities, strengthening operational standards (MOS/HOS), and supporting a strong customer experience culture across the function.
Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.
Build strong partnerships with regional stakeholders and present team KPIs in operational review meetings (e.g., MOR), driving follow-up actions.
Implement and sustain Management Operating System (MOS), HOS standards, and continuous improvement initiatives (Kaizen, audits, Gemba, 5S).
Monitor team performance, identify improvement opportunities, and execute action plans to enhance customer experience and operational efficiency.
Manage the full employee lifecycle for direct reports, including recruitment, goal setting, coaching, performance reviews, development planning, and retention initiatives.
Ensure compliance with internal policies, quality standards, and HSE requirements while supporting reporting, planning, and daily performance tracking.
University degree (or equivalent experience)
Business fluent in written and spoken English, other European languages represent a plus
5+ years Customer Support and/or equivalent OTC related experience
2-3 years in Supervisor position
Strong knowledge/experience with CRM/ERP system business processes
High level of MS office skills (Excel, Word, Outlook, PowerPoint)
SAP CPQ knowledge is a plus
Six Sigma Certificate a plus
Skills:
Process documentation skills
Six sigma knowledge
Operational knowledge of SharePoint based tools,
High level of people management skills
Excellent written and spoken communication skills (f2f, phone, E-mail)
Ability to build relationships and networks in a virtual team environment
Strong team player with the ability to take ownership and follow-through
Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
Demonstrated solution-oriented, pro-active “can do” attitude, willingness, and ability to work under own initiative and time pressure, effective decision maker
Self-motivated with assertive communication skills, positive and result oriented attitude – taking ownership of tasks assigned
Project mgmt. experience/knowledge represent a plus
Our offer:
State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
Daily paid break - 30 mins and flexible working hours
Hybrid work arrangement (3&2) to support your work-life balance
Competitive Salary regularly increased based on your performance
Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#FutureShaper
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.