Job Information
Cognizant Deskside Support Technician (d/f/m) in Karlsruhe, Germany
About the Role
As a Deskside Support Technician (d/f/m) – Level 3 , you are responsible for managing Field Support operations across one or multiple sites and ensuring high‑quality technical service delivery. You act as a key escalation point, provide VIP support, take on team leadership responsibilities, and handle highly complex client‑computing issues.
Your responsibilities include performing IMAC services, break‑fix activities, system imaging, resolving complex technical problems, gathering performance data, supporting customer‑driven special projects, and delivering technical training to junior team members.
Work Model – 100% Onsite (Wörth am Rhein, Germany)
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Wörth am Rhein, Rheinland-Pfalz .
Key Responsibilities
Leadership & Site Responsibilities
Manage Field Support (FS) operations across one or more sites.
Provide VIP support and oversee the onsite support team.
Deliver technical training to junior employees.
Collect, prepare, and forward performance reporting data (e.g., ticket statistics, fault reports).
Technical Support & Operations
Perform IMAC (Install, Move, Add, Change) services.
Provide break‑fix support and end‑user assistance.
Diagnose and resolve very complex client computing issues for business users and IT service areas.
Conduct advanced troubleshooting of complex incidents.
Perform system staging, build, and imaging using the standard client image (eCore).
Execute customer‑requested special projects.
Required Qualifications
Strong communication skills
Proficiency in German to collaborate with German‑speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
Excellent analytical and troubleshooting abilities.
In‑depth understanding of Microsoft Windows operating systems .
Strong working knowledge of MS Office and standard business applications.
Strong customer service skills and professionalism in stakeholder interactions.
Minimum 5 years of deskside or field support experience.
Desired certifications: A+, MCP, MCSE , or equivalent.
Technical Skills
Advanced knowledge of:
macOS & iOS environments and administration
macOS imaging & endpoint deployment
Policies, user certificates, and keychain design/management
Mobile device support
Advanced understanding of:
Networks
Telecom
Server computing and storage technologies
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.