Job Information
RELX INC Sales Effectiveness Specialist in Johannesburg, South Africa
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
The Sales Effectiveness Specialist is responsible for driving sales performance by integrating learning & development, sales process optimization, performance analytics, CRM effectiveness, and cross-functional commercial alignment.
This role ensures the sales team has the skills, tools, processes, insights, and support required to achieve revenue targets, improve win rates, accelerate time to productivity, and deliver exceptional customer experiences.
The role serves as the strategic bridge between Sales, Marketing, Product, Finance, and other key functions to ensure alignment, execution excellence, and sustainable revenue growth
Responsibilities
- Sales Strategy, Enablement & Capability Development
Develop and implement a comprehensive sales enablement and development strategy aligned to business goals and revenue targets.
Conduct training needs analyses to identify skill and capability gaps across sales roles.
Design structured onboarding programs to accelerate time to productivity.
Create role-based learning pathways for continuous development.
Standardize, document, and continuously refine sales best practices and workflows.
- Training Delivery & Sales Skill Development
Deliver engaging in-person, virtual, and hybrid training sessions covering:
Sales methodologies and techniques
Product and service knowledge
Customer engagement and consultative selling
Negotiation and objection handling
CRM systems and sales tools
Reinforce value-based selling, objection handling, and negotiation best practices.
Facilitate workshops, simulations, role-plays, and coaching sessions.
Partner with external training providers where appropriate.
- Sales Process Optimization & Operational Excellence
Analyze and improve end-to-end sales processes to increase efficiency and conversion rates.
Identify bottlenecks within the sales funnel and implement corrective actions.
Support pipeline management and forecasting accuracy.
Improve territory planning, quota alignment, and sales execution discipline.
Align sales processes with overall business strategy.
- Performance Analytics & Revenue Insights
Track and analyze key sales KPIs including win rates, sales cycle time, conversion rates, quota attainment, and pipeline health.
Define and monitor learning effectiveness metrics such as time to competency and performance improvement.
Build dashboards and reports to provide actionable insights to leadership.
Evaluate ROI of training and enablement initiatives.
Identify performance gaps and recommend data-driven improvements.
- CRM & Sales Technology Management
Ensure effective CRM utilization, data integrity, and reporting accuracy.
Optimize the sales technology stack to improve productivity and automation.
Automate reporting and workflows where possible.
Deliver systems and tools training to maximize adoption and usage.
- Coaching & Leadership Development
Coach sales managers to become effective performance coaches.
Provide one-on-one and group coaching to improve individual performance.
Support performance improvement plans and succession planning.
Embed a culture of accountability, continuous learning, and commercial excellence.
- Cross-Functional Commercial Alignment
Act as the primary liaison and strategic bridge between Sales, Marketing, Product, Finance, HR, CX, and Operations to ensure alignment on priorities, messaging, customer insights, and revenue objectives.
Partner with Sales Leadership to address performance challenges and capability gaps.
Collaborate with Marketing to improve lead quality, campaign effectiveness, and sales enablement materials.
Work closely with Product teams to relay field feedback and ensure market insights inform product strategy.
Support Finance with forecasting, revenue planning, and performance reporting.
Ensure alignment of messaging, value propositions, and go-to-market execution across functions.
Requirements
Bachelor’s degree in business, Marketing, Finance, or related field.
5+ years’ experience in Sales Enablement, Sales Operations, Learning & Development, or related roles.
Proven experience designing and delivering impactful training programs.
Advanced proficiency in CRM systems (e.g., Salesforce).
Strong analytical skills with experience building reports and dashboards.
Demonstrated project management and change management capabilities.
We welcome candidates from all backgrounds to apply and join our inclusive and diverse team. We value different perspectives and believe they contribute to our success.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.