Job Information
Delta Air Lines, Inc. Customer Service Agent- Above Wing (JNB) in Johannesburg, South Africa
How you'll help us Keep Climbing (overview & key responsibilities)
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary of Responsibilities:
• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
• Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Displays a positive image of Delta.
• Keeps customers informed while ensuring high‑quality service delivery.
• Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
• Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
• Subject to rotating shifts and off‑days.
• May require outside work.
• Practices safety‑conscious behaviors in all operational processes and procedures.
• Additional tasks may be required based on operational and business demands.
What you need to succeed (minimum qualifications)
• Must have valid authorization to live and work in South Africa at the time of application. Delta does not provide visa sponsorship for this role.
• Fluent in English (written and oral).
• Candidates must be eligible to live and work in Johannesburg, South Africa.
• Demonstrates expertise in operations and strong customer service and teamwork skills.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements.
• Strong written and verbal communication skills.
• Must be approachable and possess interpersonal skills that foster trust and respect.
• Ready to manage conflict and resolve problems effectively.
• Must be performing satisfactorily in current position.
• High school diploma or equivalent.
What will give you a competitive edge (preferred qualifications)
• Check‑in, gate, and general airport operations experience.
• Knowledge of SNAPP, Delta Matic, and other relevant airport technology.
• Five years of Airport Customer Service experience.
Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here