Job Information
Stryker Clinical Support Specialist, Shoulder Replacement – Pretoria in Johannesburg, South Africa
Clinical Support Specialist , Shoulder Replacement – Pretoria
As a Clinical Support Specialist , Shoulder Replacement - you will join a fast-growing, collaborative Trauma and Extremities (T&E) te am , reporting to the Regional Sales Manager. You will serve as a trusted clinical supporter in theatres and hospitals, providing expert product knowledge, training, and support to healthcare professionals to ensure exceptional service and optimal patient outcomes, mainly focusing on shoulder replacement (https://www.stryker.com/us/en/joint-replacement/systems/mako-shoulder.html) . Working closely with the sales team, you will help drive business growth while representing Stryker with integrity, professionalism, and a commitment to making a difference.
Covering Pretoria — this role offers opportunities for professional growth in a dynamic industry while collaborating with a reliable team that values knowledge sharing and mutual support.
What will you do:
Service and support existing and new customers within theatre and clinical environments, ensuringhigh levelsof customer satisfaction.
Collaborate with team members and the Regional Sales Manager tomaintainbest-in-class customer service standards.
Audit theatre stock, manage consignment inventory, and uphold strong asset management practices.
Conduct product trials, evaluations, and workshops,demonstratinga deep understanding of clinical applications.
Plan, organize, and deliver training sessions and events for physicians, theatre staff, and hospital administration.
Support the introduction of new Stryker products, coordinatinginstrumentsand training asrequired.
Observe customer needs and liaise with sales colleagues to provideoptimalsolutions and introduceadditionalStryker products.
Develop a strong understanding of the local healthcare environment and contribute to regional strategy initiatives.
Additionalresponsibilities as directed by RSM (Regional Sales Manager)
What will you need:
Required:
Bachelor’s degree in Nursing, Life Sciences, or a related healthcare field
2+ years of experience in theatre or clinical environments as a Clinical Supporter orORNurse
Strong knowledge of anatomy, physiology, and clinical procedures.
Prior exposure toshoulder replacement procedureswithin theatre environment
Ability to manage clinical support responsibilities whileassistingthe sales team
Excellent communication and relationship-building skills
High integrity and commitment to patient safety
Fluency in English and a valid driver’s license
Preferred:
- Prior exposure toshoulder replacementand upper extremitiesprocedureswithin theatre environment
Stryker South Africa is committed to promoting equity, diversity, and an inclusive workplace. We welcome applications from suitably qualified candidates regardless of ethnicity, race, nationality, social origin, gender, disability, age, or sexual identity. Applications will be considered in line with our Employment Equity Plan.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.