Job Information
IHG 宾客服务经理 in Jingdezhen, China
- 全面负责宾客服务团队的日常管理与运营，统筹接待、问询、投诉处理、宾客关系维护等服务工作；
- 制定并优化宾客服务标准与流程，持续提升客户满意度与服务品质；
- 协调前厅、客房、餐饮等部门，保障宾客服务各环节高效协同与无缝衔接；
- 处理重大宾客投诉及突发事件，及时响应并妥善解决，确保服务风险可控；
- 组织开展服务培训与考核，提升团队专业能力与服务意识；
定期分析宾客反馈与服务数据，提出改进建议并推动落地实施。
大专及以上学历，酒店管理、旅游管理、工商管理等相关专业优先；
- 具备2年及以上高星级酒店宾客服务或前厅部管理相关工作经验；
- 熟悉酒店服务标准与运营流程，具备较强的客户服务意识、沟通协调能力及应急处理能力；
- 具备团队管理经验，能有效激励与指导下属员工；
- 普通话标准，具备良好的中英文书面与口头表达能力；
- 遵守国家法律法规，无就业歧视性限制，符合《劳动法》《就业促进法》等关于平等就业的相关规定。
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.