Job Information
US Tech Solutions Client Support Services Specialist in Jersey City, New Jersey
$33.32-$58.40 per hour
Jersey City, NJ
Contract
Job Summary:
Payments and Clearing Solutions (PCS) provides a full array of International and Domestic Cash Management Services (Customer Payments, Financial Institution Transfers, ACH and Check Collection Services) to our international and domestic banking customers and internal departments. Additionally, is responsible for a broad range of monitoring, regulatory screening and reporting functions for operational control and end-of-day reconciliation. PCS processes on a regional platform, where a portion of US activity is processed in Montreal and a portion of Montreal’s activity is processed in New York. This is being done for a few reasons, the most important of which is for business continuity and resiliency. PCS is comprised of the following sub departments: Payments & Level 1 Sanctions, Sanctions Enforcement and Exceptions, Client Support Services, PMO/Orga and Data Governance.
Job responsibilities:
Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business
Support the overall day to day business relationships of Client Network USD and CAD Network Clearing Clients at an account level.
Coordinate with various stakeholders in the business as required.
Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
Experience/Knowledge:
Minimum 3 years of banking experience with a minimum of 2 years in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
Education:
- Bachelor's degree.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.