Job Information
MERCY HEALTH CORPORATION RN Hospital Team Lead Mhtc Emergency in JANESVILLE, Wisconsin
JOB REQUIREMENTS: Essential Duties and Responsibilities Strong problem solving abilities in complex situations. Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity. Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit. Outstanding relationship building skills. Must possess strong physician relationship skills. Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility. Supports process improvement in operations, quality, and organizational change identified for their areas. Knowledge of accreditation and certification requirements and standards for their areas of responsibility. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. Participates in hospital and department committees. Demonstrated ability in developing and mentoring staff and colleagues. Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. Exhibits a passion for nursing Serves as a role model and coach for Critical Moments of Service Standards and service recovery. Participates in department or unit performance improvement activities, may include shared governance. Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command. Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE) Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/641330D714974ABA