Job Information
MERCY HEALTH CORPORATION Patient Accounts Supervisor Home Health in JANESVILLE, Wisconsin
JOB REQUIREMENTS: ESSENTIAL DUTIES AND RESPONSIBILITIES In-depth knowledge of all applications used by Patient Account Specialists such as Epic, Brightree and other programs. Responsible for maintaining budgeted staffing levels, interviewing and hiring applicants. Supervises partners and ensures workload is distributed equitably within the work group. Conducts performance reviews for partners and establishes individual goals. Tracks and measures volume of work assigned to the work group, setting goals and monitoring trends. Changes in data and trends are brought to the attention of the manager/director. Coordinates functions within defined work group, works cooperatively with other work group supervisors to ensure smooth and timely processing of third-party claims. Designs, revises, develops, and implements policies and procedures in their respective work group and for the department to ensure process flows are consistently followed in Patient Accounts. Coordinates with various third-party payors to maintain and enhance appropriate claims processing procedures and ensures managed care contract terms are operationalized in the process. Responsible for reviewing and analyzing new government billing regulations/guidelines, new managed care contracts, and industry publications to advise manager/director, partners, and other department heads of potential issues that could impact billing, reimbursement, and compliance. Ensures that the department follows and adheres to all policies and guidelines regarding the handling of cash and checks, and the posting of payments and adjustments according to Finance. Acts as a resource to system partners and management, outside vendors, and customers concerning billing and collection policies. Ability to gather data, write, and present findings and recommendations of issues as they arise. Aidesin the development of in-services to departments and partners outside Mercyhealth at Home on billing collections, Community Care, loan, and payment policies. Communicates effectively with leadership to stay updated on departmental needs, trends in received documentation, and claim rejections. Monitors and communicates to leadership any changes in reimbursement and legislative regulations impacting billing. Supervises and guides the patients accounts team, providing training on collection techniques, billing standards, and compliance. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1E0E9E56EC8E4FCF