Job Information
UPMC Telephone Operator in Jamestown, New York
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Telephone Operator (Casual)Position Overview
Are you calm under pressure, customer-focused, and enjoy being the key connection between patients and care teams? As a Telephone Operator, you are often the first voice patients, families, and providers hear. This role plays a vital part in ensuring accurate message delivery and timely communication across the hospital in both routine and emergency situations. We offer flexible scheduling in a casual role that supports all three shifts, including rotating weekends and holidays.
Schedule
Casual position
Coverage needed for all three shifts
Rotating weekends and holidays
Flexible scheduling available
Responsibilities
Serve as the primary point of contact for the public and all hospital departments in both routine and emergency situations.
Answer multiple incoming telephone lines while providing excellent customer service.
Determine caller needs (requested extension, information, or service) and route calls appropriately.
Process emergency codes and STAT pages according to established protocols.
Initiate voice pages and provide status updates on pages in progress when requested.
Provide physician on-call information to authorized individuals.
Deliver service to multiple answering service clients using individualized call-handling protocols.
Use approved phrasing consistently when answering calls.
Assist patients with dialing instructions when requested.
Perform system data entry as requested.
Assist with training new telephone operators as needed.
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High school diploma or equivalent required.
One (1) year of experience answering and processing calls through an automated phone system OR one (1) year of customer service experience required.
Must be able to work all shifts, seven (7) days a week.
Ability to read, interpret, and follow procedure manuals (e.g., fire, trouble, disaster protocols).
Licensure, Certifications, and Clearances
- New York State Staff Exclusion List (NYSEL) clearance required.
UPMC is an Equal Opportunity Employer/Disability/Veteran