Job Information
ABM Industries Dispatcher Supervisor in Jamaica, New York
Overview
The Dispatcher Supervisor (Control Center Supervisor) is responsible for planning, coordinating, and overseeing all snow removal operations to ensure safe, efficient, and high-quality service across terminal facilities. This role requires strong leadership, operational planning, and real-time decision-making during snow events, while maintaining safety, client communication, and team performance.
Pay: $29.00 per hour.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)
Responsibilities
Key Responsibilities
• Develop and implement comprehensive snow removal plans for all weather events
• Oversee daily snow operations and adjust staffing levels based on weather conditions and
operational demands
• Select, allocate, and manage appropriate tools and equipment (e.g., shovels, plows, machinery)
• Conduct routine site inspections and provide real-time updates to clients on terminal conditions
• Ensure all operations maintain a clean, safe environment and prevent damage to property
• Manage inventory of snow removal equipment, tools, and supplies
• Enforce all safety policies, procedures, and regulatory requirements
Operations & Performance Management
• Lead onboarding, training, and development of new and existing team members
• Implement and manage operational systems and technology tools
• Develop and present performance reports, including KPIs and improvement strategies
• Monitor passenger satisfaction metrics and provide daily reporting
• Maintain detailed logs of operations, inspections, weather activity, and service records
• Track productivity, efficiency, and accountability through performance systems
• Ensure accurate inventory control and database management
Qualifications
• Proven experience in operations management (snow removal, facilities, aviation, or similar
environment preferred)
• Strong leadership and team management skills
• Ability to make fast, effective decisions in high-pressure, weather-dependent situations
• Excellent communication and client-facing abilities
• Experience with reporting systems, data tracking, and operational tools
• Knowledge of safety standards and regulatory compliance
Work Environment
• Flexible schedule required, including nights, weekends, and holidays during snow events
• Ability to work in extreme weather conditions
• Combination of field operations and administrative responsibilities
REQNUMBER: 151518
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.