Job Information
Kuehne+Nagel Sea Logistics Customer Care Manager in Jakarta, Indonesia
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are seeking a driven and experienced Area Sea Logistics Customer Care Manager to lead our customer care and field sales teams in Jakarta. This role plays a critical part in ensuring operational excellence, customer satisfaction, and sustainable business growth across both import and export activities.
You will be responsible for managing a sizeable team, strengthening customer relationships, and driving performance across customer care and sales functions, while aligning with regional and global standards.
How you create impact
Team Leadership & People Management
Lead, coach, and develop the Customer Care and Field Sales teams
Foster a structured, performance-driven team culture
Establish clear KPIs, accountability, and ways of working
Balance strong team engagement with discipline and performance management
Customer Care & Operations Excellence
Oversee end-to-end sea logistics customer care activities (import & export)
Ensure consistent delivery of high-quality service standards
Act as the escalation point for service and operational issues
Drive continuous improvement across processes, service quality, and turnaround time
Commercial & Customer Management
Collaborate closely with Sales to support customer retention, growth, and service delivery
Manage relationships with key local and global customers
Identify opportunities to expand existing accounts and improve customer satisfaction
Support solutioning and service alignment based on customer needs
Cross-Functional Collaboration
Work closely with Operations, Sales, Pricing, and Regional teams
Engage with Key Account stakeholders on regular performance reviews
Ensure strong alignment between commercial commitments and operational execution
Performance & Financial Awareness
Monitor team performance against KPIs and service metrics
Build understanding of P&L drivers and support efficiency improvements
Drive volume retention and growth in line with business objectives
What we would like you to bring
Experience & Background
Minimum 7–10 years of experience in sea logistics / freight forwarding
At least 5 years in a people management role
Strong background in customer care and operations
Exposure to sales collaboration or commercial environments
Experience handling key or global customers is an advantage
Skills & Competencies
Strong leadership and people management skills
Highly structured, organized, and detail-oriented
Excellent communication and stakeholder management abilities
Strong customer-facing presence
Good understanding of sea logistics operations and carrier landscape
Ability to operate effectively in a matrix organization
Strategic mindset with a hands-on execution approach
What's in it for you
Opportunity to lead a key function in a strategic market
Exposure to regional and global stakeholders
Platform to drive team transformation and service excellence
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.