Job Information
The Boeing Company Field Service Associate (Field Service Administration) in Jakarta, Indonesia
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Key Responsibilities:
Perform planning, coordination, and organization of Boeing focal and field personnel based on customer needs.
Coordinate field operation assignment procedures, training, and orientation to ensure on‑site personnel meet customer expectations.
Provide guidance to Boeing personnel regarding local language, culture, and customs.
Maintain local Boeing base presence and manage office facility coordination with Boeing International Enterprise Services.
Provide specialized on‑the‑job training to customers regarding Boeing resources.
Research information to assist customers in resolving moderately complex operational issues.
Assist management with negotiating costs and coordinating special events.
Monitor and report on customer information to support marketing and sales activities.
Process payments and expense reports for Boeing travelers and arrange travel reservations, coordinating with Boeing Travel.
Manage customer contacts and maintain detailed customer knowledge and office manuals; ensure procedures are implemented.
Work under general direction and operate with a high level of autonomy when required.
Required Qualifications:
High business level English language skills (speaking, listening, writing, reading), including ability to influence others and explain topics of moderate to high complexity.
High level of cross‑cultural awareness and ability to manage cross‑cultural interactions effectively.
Bahasa Indonesia language proficiency required (business level recommended for customer-facing responsibilities).
Demonstrates integrity and supports positive team dynamics.
Preferred Qualifications:
Basic understanding of database and information management systems.
Experience with SAP, Oracle, Salesforce, or similar systems.
Experience working with a multinational company.
Comfortable using Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint).
Strong communication skills and customer service experience.
Willingness to learn and ability to work with minimal supervision.
Demonstrates integrity and supports positive team dynamics.
Other Information:
This role requires strong local knowledge and the ability to represent Boeing in customer-facing situations.
The position supports operational continuity and customer satisfaction for Boeing’s products and services in the region.
Applications for this position will be accepted until Apr. 25, 2026
Export Control Requirements:
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Indonesia)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 (https://www.thevaluable500.com/) and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.