OneMain Financial Jobs

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role. Your primary responsibilities will include:

• Manage IT Service Solutions: You will be responsible for managing and maintaining IT service management solutions such as Remedy, ServiceNow, IBM Control Desk, or their equivalents, ensuring they operate efficiently and effectively.

• Understand Business Functions: You will need to understand the business functions of these applications from end to end, enabling you to make informed decisions and optimize their performance.

• Ensure Smooth Operations: Your expertise will be used to ensure smooth business operations by efficiently managing IT services, identifying areas for improvement, and implementing changes as needed.

• Maintain Solution Proficiency: You will maintain your proficiency in IT service management solutions, staying up to date with new features, updates, and best practices to continuously improve service delivery.

Required technical and professional expertise

• IT Service Management Solutions Exposure: Exposure to managing and maintaining IT service management solutions such as Remedy, ServiceNow, IBM Control Desk, or their equivalents, including understanding their business functions from end to end.

• Application End-to-End Understanding: Experience working with IT service management applications, understanding their business functions, and recognizing areas for improvement to optimize performance.

• IT Service Efficiency Delivery: Exposure to delivering efficient IT services, ensuring smooth business operations, and identifying opportunities for improvement.

• Solution Maintenance and Updates: Experience working with updates, new features, and best practices for IT service management solutions to maintain proficiency and continuously improve service delivery.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.